Refund Policy — Willnix
1. Overview
At Willnix, we aim to ensure customer satisfaction with every purchase. This Refund & Return Policy explains the conditions under which refunds, returns, or replacements may be issued.
By placing an order with us, you agree to the terms outlined below.
2. Eligibility for Refund or Return
Refunds or replacements may be considered in the following cases:
- You received a damaged or defective product
- You received the wrong item
- The product was not delivered as described
- The product is missing parts or components
To be eligible, the issue must be reported within 3–7 days of receiving the order (depending on product type).
3. Non-Refundable Cases
We do not offer refunds in the following situations:
- Change of mind after purchase
- Incorrect handling or misuse of the product
- Damage caused after delivery
- Products returned without original packaging (where applicable)
- Delayed delivery caused by logistics partners or external factors beyond our control
4. Return Conditions
If a return is approved:
- The item must be returned in its original condition (unused and undamaged)
- Original packaging should be included where possible
- Proof of purchase (order confirmation or invoice) is required
We reserve the right to reject returns that do not meet these conditions.
5. Refund Process
Once your return is received and inspected:
- You will be notified of approval or rejection of the refund
- If approved, the refund will be processed to your original payment method (or agreed alternative method)
- Processing time may take 5–10 business days depending on your bank or payment provider
6. Replacements
In eligible cases, we may offer a replacement instead of a refund. This depends on product availability and the nature of the issue.
7. Shipping Costs
- If the return is due to our error (wrong or defective item), return shipping may be covered by Willnix
- In other cases, return shipping costs are typically borne by the customer
8. Order Cancellations
Orders can only be cancelled before they are processed or shipped.
Once an order is dispatched, it cannot be cancelled.
9. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider
- Contact your bank (processing delays may occur)
If the issue persists, you can contact us for support.
10. Contact Us
If you have any questions about refunds or returns, you can contact us:
Willnix
Email: admin.willnix@gmail.com
Website: www.willnix.shop